File an Insurance Claim [Legacy App]

In the event that an insured package is lost or damaged, you can file a claim to recover the value you declared. The insurance purchased and claims filed through SmartShyp are handled by Shipsurance.


1. From the Dashboard: Locate the Order you want to file a claim for on one of the Shipments pages.

2. Select Order and File Claim: Select the Order you wish to file a claim for and click File Claim in the right-side panel.

3. Provide Claim Details: Fill in all the fields in the SmartShyp dialogue and click File Claim in the bottom-right corner.

4. Finish Claim Application: You will be taken to a 3rd party website to complete an application and submit your Insurance Claim. 

Note: To learn more about Filing Insurance Claims, visit the Shipsurance website or view the Claims Application