When a customer adds SmartShyp Package Protection to their order, it is now considered an item within the order. It will show up in Shopify's review request email which is sent to the customer. To remove it, follow the instructions below.
- Go to Settings - General - Exclusions within your Shopify Account
- Scroll and find the section titled "Exclude products from Review Request with tags", and enter the tag you want to be associated with this request (that could be exclude-review for a more general option or package-protection if you want to get specific)
- Now add your tag to the SmartShyp Package Protection product in your Shopify Admin account
Alternatively, you can enter the product ID of the item (SmartShyp Package Protection, in this case) directly.